Free audit, then a proof, then Keep
Free audit. A$1,950 proof. Keep from A$1,400 a month.
You pay nothing until the first missed payment comes back through our link, your members are never charged a fee, and the day-90 number is measured against a holdout and guaranteed.
A$1,950
Recovery Proof, 60 days.
Fixed, invoiced when the first missed payment comes back through a Keptly link. If nothing comes back in the first 14 days there is no invoice and the proof stops.
The same failed payment, two ways.
Today, in an owner’s words
- Every week a chunk of debits bounce.
- The software re-runs them, sends its default text, and about half get fixed.
- The other half sit there. Nobody at the front desk has time to chase them, so they quietly become cancellations.
- And when someone does cancel, we just process it.
With Keptly
- Every failed payment or dishonoured direct debit gets a short sequence of messages in your club’s voice, with a one-tap way to fix it.
- Five touches over 14 days at most, each one only if the last got no reply and the payment is still open, then it stops.
- When a member asks to cancel, the cancellation is processed straight away, effective from the day they asked. In the same confirmation we ask one question and mention one real alternative.
- Members who lapsed in the last one to six months get three messages over three weeks, from your club, with an unsubscribe on every one.
- Nothing
- paid before the first missed payment comes back
- A$0
- charged to your members
- Day 90
- settled, against a holdout
The four stages, and when each one is invoiced.
01
Audit
Free
Your number, from your own file, in two minutes.
02
Recovery Proof, 60 days
A$1,950
Fixed, invoiced when the first missed payment comes back through a Keptly link. If nothing comes back in the first 14 days there is no invoice and the proof stops.
Recovery running on every failed payment from day one, with a randomised holdout so you can see what Keptly added versus what your platform would have recovered anyway. Weekly report with the number and its margin of error.
03
Setup
A$1,500
Invoiced with your first Keep month at day 60, not before. One hour with you, templates in your voice, the data letter, the send path. Waived on annual prepay. Nothing is paid before a result.
04
Keep, monthly
By billings
By what you bill a month. Recovery, Saves and Return. Month to month. The bands are in the table below.
- Annual prepay
- 10 months for 12
- Paid upfront, pro-rata refund on 30 days’ notice. Same service, setup fee waived.
Keep, monthly
Keep, by what your club bills.
Month to month. No minimum term.
| Monthly recurring billing | Keep |
|---|---|
| Under A$50k Not a plan client. Free audit plus an optional one-off Recovery Sprint at A$950. | Not a plan client |
| A$50k to A$90k | A$1,400 a month |
| A$90k to A$160k | A$2,400 a month |
| A$160k to A$280k | A$3,900 a month |
| Over A$280k | from A$5,500 by quote |
- Per recurring member a month, at a 600-member gym
- about A$2.33
- A translation only. The contract is on billings because that is what Keptly acts on.
- Charged to your members
- A$0
- Billers and platforms reach “no recovery, no fee” by charging the member A$15 to 30 a failure. Keptly never does.
The guarantee, as a multiple.
One guarantee, settled once, on a number you can check. It is measured on the billing your club collected from members whose payment failed, in the Keptly arm against a randomised holdout, through day 90. How that is measured, in full.
- Settled
- day 90
- Measured on
- Kept billing
- Against a randomised holdout, through day 90.
- Clubs billing A$50k to A$90k
- one times the proof fee
- Clubs billing A$90k and above
- two times the proof fee
- If kept billing is under the multiple
- The difference back
- As a credit or a refund, your choice. Credited in full against your first three months if you continue.
Below the floor.
Below A$50,000 a month of recurring billing Keptly cannot be delivered profitably and the audit number will be too small to justify a plan. Those clubs get the free audit and, if they want it, a one-off Recovery Sprint.
- Audit
- Free
- Recovery Sprint, one-off
- A$950
What it costs in your time.
- To set up
- One hour
- Each week, to read the report
- Ten minutes
- From your platform
- Weekly export
- A weekly export of failed payments and cancellation requests, or read access to those reports.
- To send
- Your platform
- The ability to send from your platform, or written authority to send in your name.
- If your biller sends its own failed-payment notice
- One decision
- Where the provider that bills you (Ezypay, Ezidebit, Stripe) sends its own failed-payment notice, a decision on whether it stays on. Recorded at setup.