Every week a chunk of payments fail, the platform retries them, and about half get fixed. Keptly works the other half, in your club’s voice, then has the cancellation conversation properly when a member asks to leave.
For wellness and recovery clubs billing A$50,000 or more a month on recurring direct debit or card. You see your number before you pay for anything, and the first 60 days are measured against a holdout, with the guarantee settled at day 90.
200
Recurring members, about, at wellness-club prices.
The floor is A$50,000 a month on recurring direct debit or card. Class packs and term fees do not count.
/ 01
5 touches, 14 days
Every failed payment gets a short sequence in your voice with a one-tap fix, each touch only if the last got no reply and the payment is still open. Payment messages state a fact and make no offer. Never a fee, never a threat. Stops on hardship or any request to stop.
/ 02
Processed the day they ask
One question, one real alternative in a fixed order: a pause first, then a cheaper plan or a change of times, then a fix. Never a ladder, never a second offer. Nobody has to answer anything to leave.
/ 03
3 messages over 3 weeks
To members lapsed one to six months, from your club, with an unsubscribe on every one. The offer is whatever you approve. Nobody lapsed more than 12 months ago is contacted.
None yet in Australia, and I won’t pretend otherwise. That’s why the first 60 days are measured against a holdout, with the guarantee settled at day 90, so you’re not taking my word for anything. If you’d rather wait for a case study, say so and I’ll send it when I have one.
Dylan Abreu, Keptly, Sydney
The audit reads your last 90 days of payments in your browser, with the internet off, and shows the members whose last payment failed and was never fixed.
Or reply with your platform and rough member count and we send you the file, with what that number usually looks like for a club your size.